Privacy policy

StitchOutfit operates this store and website, including all related information, content, features, tools, products, and services (the β€œServices”), to provide you with a seamless shopping experience. Our store is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

β€œPersonal information” refers to data that identifies or can reasonably be linked to you.

We may collect the following:

a. Contact Information

  • Name
  • Phone number
  • Email address
  • Billing and shipping address

b. Payment Information

  • Payment method details (e.g., bank transfer, card info, mobile wallets)
  • Transaction and payment confirmation details

c. Account Information

  • Username and password
  • Preferences and settings

d. Order & Transaction Data

  • Products viewed, added to cart, or purchased
  • Order history, returns, and exchanges

e. Communication Data

  • Messages, emails, or support inquiries

f. Technical Data

  • IP address
  • Device type, browser, and network information

g. Usage Data

  • Pages visited, time spent, and interaction with the website

2. How We Collect Your Information

We collect personal information from:

  • Directly from you (when you place an order, create an account, or contact us)
  • Automatically (through cookies and website usage tracking)
  • Service providers (such as payment processors and delivery partners)
  • Third parties and partners

3. How We Use Your Information

We use your personal information to:

a. Provide Our Services

  • Process and deliver orders
  • Manage your account
  • Handle returns and refunds
  • Provide customer support

b. Improve Your Experience

  • Personalize product recommendations
  • Improve website performance and usability

c. Marketing & Promotions

  • Send offers, updates, and promotional messages (you can opt out anytime)

d. Security & Fraud Prevention

  • Detect and prevent fraud or unauthorized activity
  • Protect our platform and users

e. Legal Compliance

  • Comply with applicable laws and regulations in Pakistan

4. Sharing Your Information

We may share your information with:

  • Shopify (store infrastructure and hosting)
  • Payment providers (for processing transactions)
  • Courier services such as TCS and Leopards Courier for order delivery
  • Marketing and analytics partners
  • Legal authorities, if required by law

We only share necessary information to provide our services effectively.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and performance
  • Provide personalized content and ads

You can manage cookie preferences through your browser settings.

6. Data Security & Retention

We take reasonable measures to protect your data. However:

  • No system is 100% secure
  • Data transmission over the internet may not be fully secure

We retain your information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

To exercise your rights, contact us at stitchoutfitpk@gmail.com

8. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect personal data from children.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

10. International Data Transfers

Your information may be processed outside Pakistan (e.g., via Shopify servers).
We ensure appropriate safeguards are in place where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised β€œLast updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data:

πŸ“§ Email: stitchoutfitpk@gmail.com
πŸ“ Address: StitchOutfit Store, Lahore, Pakistan